Yes, we ship worldwide and we offer to all customers free shipping. We want your experience to be simple and efficient, just the way we like it.

We source our items from various artisans around the world, your items will be delivered within 11 - 21 working days.

In case of delay of your package, Kalimba can not be held responsible.

No order can be cancelled once it has been shipped.

If you have not received your order within 60 working days, we will give you a full refund*.

*Due to the current health crisis, Kalimba cannot be held responsible for delays in delivery. As long as the tracking of the package is active, Kalimba reserves the right to refuse any unjustified refund requests.

Do not hesitate to contact us if you have any question :

When your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number.

We ship out from various fulfillment centers in the United States, Eastern Asia and Western Europe. Depending on our inventory, you may receive your order in several packages.

Yes, standard shipping is free for all orders.